Perhaps you’re thinking about a career specializing in user research. Perhaps you’re looking to hire a user researcher. Or perhaps you manage or work with user researchers. If so, you might be thinking about what qualities lead a person to succeed in user research. While others have written about this topic—notably Demetrius Madrigal and Bryan McClain in a 2010 column on UXmatters—I want to add my own perspective based on what I’ve observed specializing in user research over the past 17 years.
The following list of characteristics may seem daunting, but you don’t have to be a perfect ten in all of them. There are certainly areas in which I have strengths and weaknesses. We all have room for improvement. But the more of these qualities you possess, the more well suited you are for a career in user research. In this column, when I refer to a user researcher, I mean both user-research specialists and generalists who do both user research and design. Read More
We’ve all read monotonous reports and struggled to remain awake during boring presentations, but must all deliverables be interminably dull? Conveying user research findings so people can understand them, believe them, and know how to act on your recommendations can be challenging. And providing enough detail without boring your audience is a difficult balance. But there are some best practices in communicating user research findings that can make them more effective—and even entertaining. Read More
Prototyping is the best way to explore a design, determine how well it works, effectively communicate the design to others, and test the design with users. Over the past few years, we’ve seen an explosion in new prototyping tools that allow you to simulate sophisticated interactions quickly and easily. Yet, despite these technological advances—and sometimes because of them—UX designers still make the same common mistakes when creating prototypes. In this column, I’ll discuss some of the most common prototyping mistakes designers make and how to avoid them.
Jumping Too Soon into Prototyping
One of the most common mistakes is jumping too soon into creating a prototype before sufficiently thinking through and planning out a design. This problem is especially common among those of us who aren’t very comfortable with the messiness of sketching. It can be tempting to open up a prototyping tool, assuming that it would be easier to work out the design on the screen. Read More