With over 20 years’ of experience as a UX consultant and trainer, Kay has worked independently through her own business, Usability Resources, since 2002. She has helped organizations such as iRobot, the Massachusetts Medical Society, and the Broad Institute maximize their competitiveness by evaluating and optimizing the usability of their products. Kay is Editor in Chief of QRCA VIEWS Magazine. She has a Master’s degree in Information Systems from Northeastern University, where she teaches a class in Usability and UI Design within the Healthcare Informatics program. She also has a Masters in Social Work from Boston University and a BA from McGill University, in Montreal. Kay has written many articles on qualitative research for technology and has spoken on this topic both locally and throughout the United States.