A true veteran of human-centered design, interaction design, and design research, with a decade of experience, Jeremy is responsible for facilitating, generating, and executing great experiences for clients and their customers. Acting as both a coach and mentor, Jeremy leads the EffectiveUI internal team while advocating for clients’ needs. Jeremy’s expertise lies in experience strategy and design, interaction design, and contextual inquiry. Jeremy hates the word users and brings a passionate and empathetic approach to his work. He has helped EffectiveUI to deliver exceptional experiences to clients that include The Hershey Company, Aetna, Rambus, TIAA-CREF, Scottrade, and Comcast.