A UX designer and researcher, Heather is passionate about conducting formative and summative studies to help improve people’s interactions with technologies, services, and products. By conducting interviews, ethnographic studies, and usability studies of wireframes and prototypes, she has improved both products and services. She understands that, by looking at human behavior, we can understand people’s complex challenges and improve the user experience for them. She has worked with a wide range of stakeholders across industries that include financial services, ecommerce, education, transportation, retail, insurance, biotechnology, and technology to improve customer-facing as well as internal-facing systems. Heather holds a Master of Science in Human Factors in Information Design from Bentley University, a Master of Education in Curriculum and Instruction from the University of Massachusetts, and a Bachelor’s of Arts in Individualized Study from the Gallatin School at New York University.