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Joining the UXmatters Team

Contact Us
To volunteer to work with the UXmatters team, please contact us at:

There are many opportunities for you to contribute to UXmatters. For example, you can volunteer to work for UXmatters as an author, editor, graphic artist, Web developer, or in many other ways, depending on your special skills.

The UXmatters Team

Editorial Team

The UXmatters Editorial Team is responsible for

  • determining the editorial focus and policies of UXmatters
  • creating content that is consistent with the magazine’s goals and image and appeals to our target audience
  • developing content to ensure an adequate flow of high-quality article submissions
  • define any focus and determining the content of each monthly issue
  • contributing ideas for columns and articles
  • ensuring the consistent and proper use of the English language

Editors who are responsible for developmental editing—such as the Executive Editor and most Associate Editors—must be knowledgeable in one or more aspects of user experience (UX) in addition to having editorial skills. However, editors who are responsible for copy editing need not have any background in user experience. Publications skills are paramount for the Managing Editor and Copy Editors.

Note—The following are descriptions of the roles and responsibilities that members of the UXmatters Editorial Team must cover. Because UXmatters has a small, all volunteer staff, it is likely that, in most cases, individual staff members may cover multiple roles and their related responsibilities. By defining roles and responsibilities in this way, we can achieve maximal flexibility and adaptability to the skills, interests, and schedules of our individual staff members.

Executive Editor

The Executive Editor works closely and collaboratively with the Editor in Chief to

  • establish and document editorial policies, processes, and guidelines
  • develop style guidelines for authors and documenting them in the UXmatters Guidelines for Style and Usage
  • define any focus and determine the content of each monthly issue
  • plan and develop occasional series or special features

The Executive Editor is responsible for

  • managing the team of Associate Editors and, thus, content development
  • working closely with Contributing Editors in developing special issues
  • overseeing all aspects of planning, editing, and production for all issues of UXmatters
  • working closely with the Managing Editor and Production Manager to produce all issues
  • working with the Managing Editor to set deadlines and maintain the editorial calendar
  • reviewing article proposals that prospective authors have submitted and assigning them to the appropriate Associate Editors
  • approving writing assignments
  • requesting the Art Director to provide logos, graphic images, photographs, and charts
  • reviewing all content authors submit for
    • the quality and relevance of the information it provides
    • structure and flow
    • clarity and conciseness
    • legal and ethical issues
  • reviewing all images that graphic artists and photographers submit
  • accepting content for submission to copy editing, returning it to the author for further work, or rejecting it
  • writing titles for columns, articles, interviews, and reviews
  • selecting pull quotes for each article
  • designating topic categories for all articles
  • serving as a liaison between cross-functional teams
  • maintaining an archive of all content submissions on CD-ROM

Associate Editors

Each Associate Editor is responsible for developing a particular type of content. Associate Editors include

  • Contributing Editors—who develop columns, features, and special issues about specific aspects of user experience
  • Columns Editor—who develops columns
  • Features Editor—who develops feature articles
  • Interviews Editor—who develops interviews with people in user experience
  • Product Review Editor—who develops reviews of products that are of interest to user experience professionals, including hardware, software, Web site, book, service, conference, and tutorial reviews
  • News Editor—who develops news reports about user experience

All Associate Editors are responsible for

  • recruiting authors
  • reviewing article proposals that prospective authors have submitted online
  • working with authors to develop their article proposals
  • contributing article ideas
  • planning and developing occasional series or special features
  • setting deadlines and maintaining the editorial calendar
  • reviewing content and images
  • providing feedback and constructive comments to their authors, graphic artists, and photographers
  • writing titles

UXmatters Contributing Editors

UXmatters Contributing Editors must work in and have in-depth knowledge of one or more aspects of user experience (UX). They regularly contribute columns or articles themselves covering specific areas of expertise in user experience. Within each area of expertise, the responsible Contributing Editor

  • develops ideas for articles
  • recruits columnists and authors to contribute columns and articles, respectively
  • assists columnists and authors in developing content for UXmatters
  • ensures that UXmatters reflects current trends and stays on top of the latest developments

A Contributing Editor with expertise in some specific aspect of user experience can lead content development for a special issue covering that professional specialty. All articles in such a special issue would focus on that specialty. When developing a special issue, a Contributing Editor

  • recruits a roster of contributing authors who are leaders in the featured professional specialty
  • works closely with the Executive Editor and the Managing Editor throughout the planning and content development phases for the issue
  • works with the Managing Editor to
    • set deadlines for developmental editing and column and article submissions
    • add columns and articles to the editorial calendar

For example, UXmatters Contributing Editors might cover the following UX specialties:

  • digital product design strategy
  • interaction design
  • industrial design
  • user-centered design
  • information architecture
  • information design
  • visual design
  • brand experience

A Contributing Editor for a special issue featuring a specific area of expertise in user experience may also be either a columnist or a contributing author for UXmatters, writing about that area of expertise.

Copy Editors

The Copy Editors are responsible for

  • setting deadlines for cycles of copy editing and revision and adding them to the editorial calendar
  • ensuring that manuscripts adhere to UXmatters Guidelines for Style and Usage
  • writing captions for figures and tables
  • copy editing columns, articles, interviews, reviews, and marketing and communications copy for consistency and readability
  • proofreading

Technical Editors

Technical Editors are responsible for

  • setting deadlines for cycles of technical review and revision and adding them to the editorial calendar
  • reviewing and editing columns, articles, interviews, and reviews for technical accuracy and fairness
  • checking facts
  • researching supplementary background information

It is essential that Technical Editors be knowledgeable about the topics of the columns and articles that they review for technical accuracy.

Web Development / Production Team

The UXmatters Web Development / Production Team is responsible for

  • prototyping Web site functionality
  • developing the UXmatters Web site to standards and specifications
  • ensuring the high quality of the Web site implementation
  • validating all code
  • preparing all content for production
  • search engine optimization
  • ensuring that the content on the site is accessible
  • publishing all content on the UXmatters Web site
  • setting up online tools and access accounts for the staff
  • setting up email accounts for the staff and UXmatters contacts
  • setting up, monitoring, moderating, and maintaining mailing lists and community blogs
  • ensuring that no spam appears in the blogs or on mailing lists

NoteThe following are descriptions of the roles and responsibilities that members of the UXmatters Web Development / Production Team must cover. Because UXmatters has a small, all volunteer staff, it is likely that, in most cases, individual staff members may cover multiple roles and their related responsibilities. By defining roles and responsibilities in this way, we can achieve maximal flexibility and adaptability to the skills, interests, and schedules of our individual staff members.

Web Developers

Web Developers are responsible for

  • reviewing user experience design specifications
  • prototyping Web site functionality
  • developing Web page templates to specifications
  • developing the UXmatters Web site to specifications
  • standards compliant XHTML, CSS layout, DHTML, JavaScript, MySQL, and PHP coding
  • developing CSS style sheets
  • cross-browser compatibility
  • validating all code
  • backing up all versions of their code on CD-ROM

Production Manager

The Production Manager is responsible for

  • establishing production procedures
  • establishing and achieving
    • quality standards for production
    • page layout standards
    • search engine optimization standards
    • accessibility standards
    • standards for specifications that advertisements must meet
  • managing a team of Production Editors
  • managing the production process
  • serving as a liaison between cross-functional teams
  • establishing and tracking production schedules and adding production deadlines to the editorial calendar
  • publishing all issues, articles, and columns on schedule
  • developing metrics for production tasks
  • coordinating advertising space needs according to the advertising calendar
  • ensuring that advertisements meet specifications and are placed appropriately on Web pages
  • reviewing all content after production editing—either accepting it and submitting it to the Webmaster for publication or returning it to a Production Editor for further work
  • ensuring the effective
    • flow of copy on Web pages
    • placement of images on Web pages
    • chunking of copy onto Web pages
  • ensuring that the UXmatters Web site is optimized for search engines
  • ensuring the accessibility of the UXmatters Web site
  • maintaining an archive that includes all production-quality content for each issue on CD-ROM

Production Editors

Production Editors are responsible for

  • assisting the User Experience Manager in defining the UXmatters Web Style Guidelines
  • following the UXmatters Web Style Guidelines
  • creating print style sheets
  • laying out all Web pages
  • chunking copy onto Web pages
  • applying styles to all content
  • creating pull quotes
  • assigning topic categories to all articles
  • optimizing the site for search engines
  • making the UXmatters Web site accessible
  • validating all Web pages

The Production Editor must be proficient in CSS.

Webmaster

The Webmaster is responsible for

  • publishing all content on the UXmatters Web site on schedule
  • ensuring that
    • all links work properly
    • all external links to and from other Web sites are current and correct
    • all obsolete URLs redirect visitors to the correct Web pages
    • all content is up to date
    • all archive issues, columns, and articles are available on the UXmatters Web site
  • making minor corrections and updates to Web pages
  • maintaining an archive of all versions of code that are published on the Web server on CD-ROM
  • setting up online project management tools and access accounts for the staff
  • setting up Movable Type and access accounts for the staff
  • setting up email accounts for the staff
  • setting up, monitoring, and moderating mailing lists
  • setting up, monitoring, and maintaining community blogs
  • ensuring that no spam appears in the blogs

Marketing and Communications Team

The responsibilities of the UXmatters Marketing and Communications Team include

  • product marketing
  • art direction
  • graphic arts
  • photography
  • communications
  • public relations
  • copy writing
  • customer service

Note—The following are descriptions of the roles and responsibilities that members of the UXmatters Marketing and Communications Team must cover. Because UXmatters has a small, all volunteer staff, it is likely that, in most cases, individual staff members may cover multiple roles and their related responsibilities. By defining roles and responsibilities in this way, we can achieve maximal flexibility and adaptability to the skills, interests, and schedules of our individual staff members.

Director of Marketing

The Director of Marketing is responsible for

  • managing the Marketing and Communications Team
  • brand strategy for UXmatters and its columns
  • competitive analysis
  • proposing, planning, and managing communications programs that promote UXmatters and its products and services through advertising and collateral materials
  • analyzing the effectiveness of advertising and other communications programs
  • representing UXmatters and giving presentations at conferences

Art Director

The Art Director is responsible for

  • creating visuals that promote the magazine’s image and appeal to our target audience
  • managing the Creative Team, which comprises Graphic Artists and Photographers
  • setting deadlines for Graphic Artists and Photographers and adding them to the editorial calendar
  • developing metrics for creative tasks
  • serving as a liaison between cross-functional teams
  • brand design for UXmatters and its columns
  • setting standards for illustrations and photographs
  • creating or selecting thumbnail images for articles
  • suggesting graphic images, illustrations, and photographs for columns and articles
  • providing logos, graphic images, photographs, and charts that the Executive Editor requests
  • preparing illustrations and photographs for production
  • coordinating photo coverage for interviews and conference reviews with Photographers, Contributing Editors, and the Executive Editor
  • reviewing all graphic images and photographs before submitting them to the Production Manager for incorporation into Web page layouts
  • assisting the User Experience Manager in defining the UXmatters Web Style Guidelines
  • designing brochures and advertisements
  • designing presentations
  • maintaining an archive of all graphic images and photographs on CD-ROM

Graphic Artists

Graphic Artists are responsible for

  • creating logos for UXmatters and our columns, graphic images, illustrations, charts, graphs, and maps
  • preparing illustrations and other graphic images for production
  • creating thumbnail images that accompany articles or selecting clip art or photographs for them
  • designing brochures and advertisements, including graphic images, typography, color, and layout
  • designing presentations, including graphic images, typography, color, and layout

Photographers

Photographers are responsible for

  • digitally photographing authors, events, conferences, interview subjects, products, and images for mastheads, brochures, and advertisements
  • submitting photographs in the proper formats
  • scanning images
  • selecting stock photographs
  • preparing photographs and scanned images for production

Communications Manager

The Communications Manager is responsible for

  • managing a team of Copy Writers
  • proposing, planning, and implementing communications programs that promote UXmatters
  • communicating the value of UXmatters to the user experience design community
  • writing copy for the UXmatters Web site
  • suggesting titles for columns, articles, interviews, and reviews
  • publishing the UXmatters email newsletter to promote new content on the UXmatters Web site
  • writing copy for and disseminating the UXmatters email newsletter, brochures, press releases, and advertisements
  • writing speeches and copy for presentations
  • developing a media kit
  • managing media relations
  • developing and implementing a public relations program for UXmatters
  • maintaining an archive of all marketing and communications copy on CD-ROM
  • representing UXmatters and giving presentations at conferences
  • encouraging bloggers, directories, and other Web sites to provide links to UXmatters
  • encouraging bloggers to publish information about UXmatters
  • writing and posting announcements on user experience and Web design blogs and the mailing lists of UX organizations
  • responding to requests for information and customer feedback
  • relaying customer feedback and serving as a liaison between cross-functional teams
  • developing metrics for communications tasks

Copy Writers

Copy Writers are responsible for

  • writing copy for the UXmatters Web site, including user assistance
  • writing copy for the UXmatters email newsletter
  • writing copy for brochures and advertisements
  • writing speeches and copy for presentations
  • writing press releases
  • writing and posting announcements on user experience and Web design blogs, and the mailing lists of UX organizations

Business Development Team

The responsibilities of the UXmatters Business Development Team include

  • business development
  • sales management
  • advertising sales
  • business management

Note—The following are descriptions of the roles and responsibilities that members of the UXmatters Business Development Team must cover. Because UXmatters has a small, all volunteer staff, it is likely that, in most cases, individual staff members may cover multiple roles and their related responsibilities. By defining roles and responsibilities in this way, we can achieve maximal flexibility and adaptability to the skills, interests, and schedules of our individual staff members.

Director of Business Development

The Director of Business Development is responsible for

  • managing the Business Development Team
  • proposing, analyzing, and developing the UXmatters business model
  • developing metrics for business development tasks
  • managing product development budgets
  • defining marketing and customer requirements for new products and services
  • determining the scope and functionality of new products and services
  • successfully taking new products and services from concept to the market
  • establishing pricing for products and services
  • analyzing sales data, projecting trends, and meeting sales targets
  • soliciting and managing customer feedback
  • obtaining and managing sponsorships from corporations and organizations
  • maintaining good relationships with sponsors
  • negotiating free services in exchange for acknowledgements on our Web site

Sales Manager

The Sales Manager is responsible for

  • developing leads on prospective customers
  • selling products and services
  • maintaining good relationships with key customers
  • managing customer accounts
  • maintaining customer records
  • soliciting customer feedback
  • assisting the Business Development Manager in analyzing sales data, projecting trends, and meeting sales targets

Advertising Sales Manager

The Advertising Sales Manager is responsible for

  • developing and implementing the advertising sales strategy for UXmatters
  • working with the Editorial, User Experience Design, and Creative Teams to create a site that generates advertising revenues
  • setting prices for advertising
  • acquiring new advertising sales accounts
  • selling advertising space
  • negotiating agreements with advertisers
  • maintaining an advertising calendar
  • developing relationships with advertisers
  • maintaining good relationships with key advertisers
  • managing advertising sales accounts
  • analyzing advertising sales data, projecting trends, and meeting sales targets

Business Manager

The Business Manager is responsible for

  • business administration
  • bookkeeping and accounting
  • assisting directors and managers in the planning and preparation of all budgets
  • assisting the Business Development Manager in keeping accounts of the sales of products and services
  • assisting the Advertising Sales Manager in keeping accounts of the sales of advertising
  • invoicing
  • approving purchases