Anna is a researcher in the UX Lab of the Mail.Ru Group. She employs a mixture of qualitative methods such as brainstorming, in-depth interviews, and diary studies to improve the usability of the products the Mail.Ru Group creates. She develops research designs, using the optimal approaches for each product. Anna has more than four years of experience in usability research. Before joining the Mail.Ru Group, she worked for the consulting company Usabilitylab. Anna is a graduate of Russian State University for the Humanities, where she earned a Master’s in Cognitive Science.