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Whitney Quesenbery

Principal Consultant at Whitney Interactive Design, LLC
New York, New York, USA

Whitney Quesenbery Whitney is an expert in user research, user experience, and usability, with a passion for clear communication. As Principal Consultant at Whitney Interactive Design, she works with large and small companies to develop usable Web sites and applications. She enjoys learning about people around the world and using those insights to design products where people matter. She also works on projects with the National Cancer Institute / National Institutes of Health, IEEE, The Open University, and others. Whitney has served as President of the Usability Professionals’ Association (UPA), on the Executive Council for UXnet, on the board of the Center for Plain Language,and as Director of the UPA Usability in Civic Life project. She has also served on two U.S. government advisory committees: Advisory Committee to the U.S. Access Board (TEITAC), updating the Section 508 regulations, and as Chair for Human Factors and Privacy on the Elections Assistance Commission Advisory Committee (TGDC), creating requirements for voting systems for US elections. Whitney is proud that one of her articles has won an STC Outstanding Journal Article award and that her chapter in Content and Complexity, “Dimensions of Usability,” appears on many course reading lists. She wrote about the use of stories in personas in the chapter “Storytelling and Narrative,” in The Personas Lifecycle, by Pruitt and Adlin. Recently, Rosenfeld Media published her book Storytelling in User Experience Design, which she coauthored with Kevin Brooks.

WQusability Publications and Presentations

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Whitney’s Column on UXmatters

Whitney’s Article on UXmatters

Global UX: A Journey
January 2012

Whitney’s Contributions to Ask UXmatters

Inspiration for UX Design from the Arts and Sciences
July 2015
User Experience and Accessibility | Working with Visual Designers
September 2014
Doing User Research at an eCommerce Startup
November 2013
The Importance of Collaborative UX Design
October 2013
UX Concepts and Practices That We Wish Would Just Go Away!
August 2013
Responsive Web Design and Accessibility
April 2013
UX Design Tools
February 2013
Conducting Effective Design Critiques
November 2012
Designing Customer Feedback Surveys
October 2012
Developing Empathy | Designing for Foreign Cultures
September 2012
Finding Your Favorite UX Conference
May 2012
Encouraging Participation and Fun During Collaborative Design Sessions
December 2011
Interviewing Candidates for UX Jobs
November 2011
Bridging User Research into Design
October 2011
Portfolios for Independent UX Designers
September 2011
Design Thinking | Employing Design Principles | Defining Ease of Use
January 2011
Essential and Desirable Skills for a UX Designer
December 2010
Analyzing Data from Field Studies | Wiki Design
September 2010
Using Visuals in Presentations for a Technical Audience
August 2010
Career Alternatives to Management | Best Design Practices for Blogs
July 2010
Favorite UX & Technology Blogs | Learning About New Web & Mobile Applications
June 2010
Label Alignment in Long Forms | Paper Prototyping for Engineers
January 2010
Usability Testing with Time Constraints | Remote Usability Testing
December 2009
Usability Testing on a Budget
November 2009
Usability Testing Versus Expert Reviews
October 2009
Effective UX in a Corporate Environment: Part II
September 2009
Effective UX in a Corporate Environment: Part I
August 2009
Moving into User Research | Establishing Design Guidelines
June 2009
Using Verbs As Nouns in User Interfaces | UX Roles in Organizations
May 2009
Using Prior Work in Your Portfolio | Moving from MIS to UX
April 2009
Writing Usability Requirements and Metrics
February 2009
Evaluating UX | Incorporating UX Design in a Project | Using Flash on a Home Page
January 2009
Choosing the Language for a User Interface
November 2008

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