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Whitney Quesenbery

Principal Consultant at Whitney Interactive Design, LLC,
New York, New York, USA

Whitney QuesenberyWhitney is an expert in user research, user experience, and usability, with a passion for clear communication. As Principal Consultant at Whitney Interactive Design, she works with large and small companies to develop usable Web sites and applications. She enjoys learning about people around the world and using those insights to design products where people matter. She also works on projects with the National Cancer Institute / National Institutes of Health, IEEE, The Open University, and others. Whitney has served as President of the Usability Professionals’ Association (UPA), on the Executive Council for UXnet, on the board of the Center for Plain Language,and as Director of the UPA Usability in Civic Life project. She has also served on two U.S. government advisory committees: Advisory Committee to the U.S. Access Board (TEITAC), updating the Section 508 regulations, and as Chair for Human Factors and Privacy on the Elections Assistance Commission Advisory Committee (TGDC), creating requirements for voting systems for US elections. Whitney is proud that one of her articles has won an STC Outstanding Journal Article award and that her chapter in Content and Complexity, “Dimensions of Usability,” appears on many course reading lists. She wrote about the use of stories in personas in the chapter “Storytelling and Narrative,” in The Personas Lifecycle, by Pruitt and Adlin. Recently, Rosenfeld Media published her book Storytelling in User Experience Design, which she coauthored with Kevin Brooks.

WQusability Publications and Presentations

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Whitney’s Articles on UXmatters

Universal Usability, Whitney’s Column on UXmatters

Accessibility First—for a Better User Experience for All

December 2010

Juicy Stories Sell Ideas

With Kevin Brooks

September 2010

Usable Accessibility: Making Web Sites Work Well for People with Disabilities

February 2009

Creating a Universal Usability Agenda

November 2006

New Life for Product Documentation

August 2006

More Alike Than We Think

March 2006

Trust and Blame

February 2006

Why People Matter

November 2005


Global UX: A Journey

With Daniel Szuc—January 2012

Ask UXmatters—Whitney’s Answers

Conducting Effective Design Critiques

November 2012

Designing Customer Feedback Surveys

October 2012

Developing Empathy | Designing for Foreign Cultures

September 2012

Thinking Globally

August 2012

Finding Your Favorite UX Conference

May 2012

Encouraging Participation and Fun During Collaborative Design Sessions

December 2011

Interviewing Candidates for UX Jobs

November 2011

Bridging User Research into Design

October 2011

Portfolios for Independent UX Designers

September 2011

Managing A Globally Distributed UX Team

June 2011

Design Thinking | Employing Design Principles | Defining Ease of Use

January 2011

Essential and Desirable Skills for a UX Designer

December 2010

Analyzing Data from Field Studies | Wiki Design

September 2010

Using Visuals in Presentations for a Technical Audience

August 2010

Career Alternatives to Management | Best Design Practices for Blogs

July 2010

Favorite UX & Technology Blogs | Learning About New Web & Mobile Applications

June 2010

Label Alignment in Long Forms | Paper Prototyping for Engineers

January 2010

Usability Testing with Time Constraints | Remote Usability Testing

December 2009

Usability Testing Versus Expert Reviews

November 2009

Effective UX in a Corporate Environment: Part II

September 2009

Effective UX in a Corporate Environment: Part I

August 2009

Moving into User Research | Establishing Design Guidelines

June 2009

Using Verbs As Nouns in User Interfaces | UX Roles in Organizations

May 2009

Using Prior Work in Your Portfolio | Moving from MIS to UX

April 2009

Writing Usability Requirements and Metrics

February 2009

Evaluating UX / Incorporating UX Design in a Project / Using Flash on a Home Page

January 2009

Self-Education in UX and Working with User Research Data

December 2008