Whitney Quesenbery
Principal Consultant at Whitney Interactive Design, LLC
New York NY USA
Whitney is an expert in user research, user experience, and usability, with a passion for clear communication. As Principal Consultant at Whitney Interactive Design, she works with large and small companies to develop usable Web sites and applications. She enjoys learning about people around the world and using those insights to design products where people matter. She also works on projects with the National Cancer Institute / National Institutes of Health, IEEE, The Open University, and others. Whitney has served as President of the Usability Professionals’ Association (UPA), on the Executive Council for UXnet, on the board of the Center for Plain Language, and as Director of the UPA Usability in Civic Life project. She has also served on two U.S. government advisory committees: Advisory Committee to the U.S. Access Board (TEITAC), updating the Section 508 regulations, and as Chair for Human Factors and Privacy on the Elections Assistance Commission Advisory Committee (TGDC), creating requirements for voting systems for US elections. Whitney is proud that one of her articles has won an STC Outstanding Journal Article award and that her chapter in Content and Complexity, “Dimensions of Usability,” appears on many course reading lists. She wrote about the use of stories in personas in the chapter “Storytelling and Narrative,” in The Personas Lifecycle, by Pruitt and Adlin. Recently, Rosenfeld Media published her book Storytelling in User Experience Design, which she coauthored with Kevin Brooks.
WQusability Publications and Presentations
Connect with Whitney on LinkedIn
Follow Whitney’s tweets for the Center for Plain Language
Whitney’s Articles on UXmatters
Universal Usability, Whitney’s Column on UXmatters
Accessibility First—for a Better User Experience for All
Juicy Stories Sell Ideas
Usable Accessibility: Making Web Sites Work Well for People with Disabilities
Creating a Universal Usability Agenda
New Life for Product Documentation
More Alike Than We Think
Trust and Blame
Why People Matter
Ask UXmatters—Whitney’s Answers
Portfolios for Independent UX Designers
Managing A Globally Distributed UX Team
Design Thinking | Employing Design Principles | Defining Ease of Use
Essential and Desirable Skills for a UX Designer
Analyzing Data from Field Studies | Wiki Design
Using Visuals in Presentations for a Technical Audience
Career Alternatives to Management | Best Design Practices for Blogs
Favorite UX & Technology Blogs | Learning About New Web & Mobile Applications
Label Alignment in Long Forms | Paper Prototyping for Engineers
Usability Testing with Time Constraints | Remote Usability Testing
Usability Testing Versus Expert Reviews
Effective UX in a Corporate Environment: Part II
Effective UX in a Corporate Environment: Part I
Moving into User Research | Establishing Design Guidelines
Using Verbs As Nouns in User Interfaces | UX Roles in Organizations
Using Prior Work in Your Portfolio | Moving from MIS to UX
Writing Usability Requirements and Metrics
Evaluating UX / Incorporating UX Design in a Project / Using Flash on a Home Page
Self-Education in UX and Working with User Research Data
Whitney Quesenbery’s Specialties: Accessibility | Consulting | Usability | User Research
