Column: Client Matters

UXmatters has published 4 editions of the column Client Matters.

Top 3 Trending Client Matters Columns

  1. Needs + Resources + Location + Schedule + Budget = Scope

    Client Matters

    Getting experience

    A column by Whitney Hess
    December 7, 2009

    Now that you’ve convinced a client they want to work with you, it’s up to you to define the terms of your working agreement. Your goal in the contract negotiation process is not to determine the best price, but to most accurately define the scope of your project. This is possibly the most critical factor in the success of your project, and it’s something most consultants completely fail to follow through on.

    A Statement of Work (SOW) formally defines the scope of the activities and deliverables for a project. defines scope as the “chronological division of work to be performed under a contract or subcontract in the completion of a project.”

    Some clients have a very specific chunk of work in mind, while others just know they need help. In either scenario, use your expertise to determine the appropriate amount of work to tackle, according to several key variables: needs, resources, location, schedule, and budget. Read More

  2. Ironclad Contracts: Tougher Than a Pinky Swear

    Client Matters

    Getting experience

    A column by Whitney Hess
    February 8, 2010

    You’ve passed the seduction phase. You’ve made the client fall in love with you. You’ve determined the terms of your engagement. Now, you need to make things official.

    When I used to do freelance on the side, while still employed full time, I never got my clients to sign contracts. I didn’t see the point, and I hated the formality. It felt stuffy, and I thought it would be a turnoff to my clients. Instead, I outlined a loose schedule and process in an email message, told them the dollar amount, then got to work while I waited for the check. If I didn’t get things done on time, it was no big deal, because my clients’ expectations of my commitment were pretty low. If the check came later than I was hoping, that was no big deal either, because I had my salary to rely on. All in all, everything was fine.

    But once I quit my job to do consulting full time, all of that easy, breezy stuff had to change. I needed protection. And so did my clients. Read More

  3. Does Your Client Need a Consultant or an Agency?

    Client Matters

    Getting experience

    A column by Whitney Hess
    August 3, 2009

    Last August, I took the leap into independent consulting after four years of full-time jobs and three years of freelancing on the side. While I thought I was prepared for what lay ahead, I’ve learned many things the hard way in the past year. In my new UXmatters column, Client Matters, I’ll try to give UX professionals an honest look at managing relationships with clients and provide some tips on how to turn unpleasant situations into winning ones.

    Let’s start at the beginning: first contact. Oftentimes, when prospective clients get in touch and tell me about a potential project, it’s immediately clear to me that the amount of work is massive, and there’s no way one UX designer could handle it. Usually, they also need visual designers, content strategists, copywriters, programmers—a whole product development team. Such a job is much better suited to an agency with resources in multiple disciplines. Read More

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