Many of us in the field people now generally refer to as user experience have long used levels of severity as a means of indicating the criticality of a product’s or service’s usability issues to clients.
Over the past several years, I’ve grown increasingly dissatisfied with the vague and somewhat solipsistic nature of the gradations UX professionals typically use to describe the severity of usability issues. High, medium, and low don’t begin to sufficiently explain the potential brand and business impacts usability issues can have.
After incrementally iterating on several existing classifications of severity, I finally decided in late 2008 to simply create some new ones, which I’ll present in this column. For lack of a better term, I call them business-aligned usability ratings. Read More
As I mentioned in my inaugural column, “Envisioning the Future of User Experience,” I often have difficulty remembering where I put my digital documents and files. It takes considerable cognitive effort to maintain a mental map of my computer’s nested folder structure, and inconsistencies creep into my folder structure as a result of the on-the-fly taxonomic decisions I make when filing things away.
There’s got to be a better way of keeping track of our digital stuff than this decades-old organization scheme.
Google, with the laudable mission of organizing the world’s information, has created desktop tools for content retrieval. Microsoft and Apple, too, have added desktop search capabilities to their latest operating systems. But let’s face it: Keyword search happens after the fact. Search tools help us to find our stuff after we’ve already lost it. They don’t help us organize our stuff.
And with some of us dragging around twenty or more years of digital stuff from one personal computer to another—documents, pictures, what have you—only the most determined and organized of us have their digital files organized in a way that facilitates rapid findability—in a file structure that is easily remembered and traversed.
I blame the file/folder metaphor for this rampant problem. It’s no longer up to the tasks we’re attempting to accomplish using it. I think there are better ways for us to organize our digital stuff. Read More
Over the past twenty years, the field of user experience has been fortunate. Software and hardware product organizations increasingly have adopted user-centered design methods such as contextual user research, usability testing, and iterative interaction design. In large part, this has occurred because the market has demanded it. More than ever, good interaction design and high usability are part of the price of entry to markets.
However, there’s one area that I believe has lagged behind: the enterprise software space. I can’t tell you how many frustratingly unusable enterprise Web applications I’ve encountered during my 12 plus years in corporate America. As important as the user experience of enterprise software is to a business’s success, why isn’t its assessment usually a factor in technology selection? Read More