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Mike Hughes

User Experience Architect at IBM Internet Security Systems
Atlanta, Georgia, USA

Mike Hughes In his role as User Experience Architect for IBM Security, Mike’s professional focus is on designing usable user interfaces that accommodate the user as learner. Previously, as User Assistance Architect at IBM, Mike identified tools, methods, and standards for integrating the content and delivery of user assistance, including documentation, Help, elearning, and training. He was formerly Lead UX Designer for CheckFree Corporation, where he instituted their User Experience Research and Design Center. Mike has a PhD in Instructional Technology from the University of Georgia and a Masters in Technical and Professional Communication from Southern Polytechnic State University. He is a Fellow with the Society for Technical Communication and a Certified Performance Technologist through the International Society for Performance Improvement.

Check out Mike’s blog, The Humane Experience.

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Mike’s Column on UXmatters

User Assistance

Putting Help in context

A column by Mike Hughes
Product Management Versus Development: One Bag and a Carry-on
June 2012
Talking Out Loud Is Not the Same as Thinking Aloud
March 2012
UX Dimensions of Conflict
December 2011
Wizards Versus Forms
September 2011
Reliability and Dependability in Usability Testing
June 2011
Assume an Amorphous User
March 2011
Dashboard Design 101
November 2010
Making the Deal: Supporting Product Demos with User Assistance
August 2010
Personas as User Assistance and Navigation Aids
June 2010
UX Design Versus UI Development
March 2010
Embedding User Experience in the Product Development Lifecycle
January 2010
Visual Methods of Communicating Structure, Relationship, and Flow
November 2009
Designing Tables 101
September 2009
Technology Acceptance Process: A Release Model for User Assistance
July 2009
Architecting User Assistance Topics for Reuse: Case Examples in DITA
May 2009
Progressive User Adoption
March 2009
Straight Talk: Surviving Tough Times as a User Assistance Writer
January 2009
PDF Manuals: The Wrong Paradigm for an Online Experience
November 2008
Use Cases for User Assistance Writers
September 2008
Excel Hacks for Help Writers
July 2008
User Assistance: Writing for a High-Context Culture
May 2008
Placing Value on User Assistance
March 2008
Hockey Sticks and User Assistance: Writing in Times of Resource Constraints
January 2008
Procedures: The Sacred Cow Blocking the Road
November 2007
The Help Landscape: A Mile Wide and 30 Seconds Deep
September 2007
User Assistance Walkthroughs: Helping Best Practices Emerge
July 2007
The Anatomy of a Help File: An Iterative Approach
May 2007
Instructional Text in the User Interface: Some Counterintuitive Implications of User Behaviors
March 2007

Mike’s Articles on UXmatters

Mike’s Contributions to Ask UXmatters

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