December 04, 2023 Edition

Improving Knowledge-Building Processes Through AI

Envisioning New Horizons

A critical look at UX design practice

A column by Silvia Podesta
December 4, 2023

As a UX designer, navigating complex user needs relating to information-seeking and knowledge-building tasks can be daunting. However, by employing artificial intelligence (AI), in either its traditional or generative form, UX designers can create experiences that significantly improve the way people find and make sense of information online. But designers must give extra care when transitioning to an AI-augmented search experience.

To deliver a successful design, building user trust in the AI itself, avoiding the abrupt disruption of habitual search patterns, and maintaining the right degree of user control are all essential factors to consider. With the right technical knowledge and an unflinching focus on human value, designers can leverage AI to build real knowledge systems that truly empower their human users. Read More

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Color Psychology in Visual Design: A Practical Guide to Impacting User Behavior

December 4, 2023

The role of color psychology in visual design should never be underestimated. When you implement the use of color correctly, you can transform merely aesthetic elements into powerful tools that effectively communicate your brand message, influence user behaviors, shape the user experience, and impact Web site–search rankings.

This article focuses on color psychology’s pivotal role in helping UX designers provide their target audience with a better user experience through their Web-site designs. You’ll discover some ways in which color can be an influential change driver. You’ll also learn how to influence buying behaviors and optimize Web site’s for search engines by applying some tips on using color in your visual designs.

By the end of this article, you’ll be better equipped to leverage color psychology in making informed design decisions that will boost your Web site’s performance on search engines and drive conversions for your clients. Read More

The Importance of User Feedback and Data in UX Design

December 4, 2023

One of the biggest struggles that all UX professionals face is understanding user needs. Users often surprise UX designers with their different expectations and reactions when using products or services. To manage this information gap, we need to collect user feedback and gather relevant data.

In this article, I’ll first cover the reasons why user feedback and data are important in UX design. I’ll also explore some of the best ways of collecting this information and provide some examples of how to apply your learnings. Read more to keep learning. Read More

Designing Empathetic Healthcare User Interfaces: Enhancing Usability and Accessibility

December 4, 2023

Today, patients can benefit massively from digital tools, which can influence their interactions with their caregivers and provide an all-around great experience. With this in mind, it has become necessary to provide empathetic designs for healthcare user interfaces. Patients use online portals to schedule appointments, access their health data, avail themselves of telemedicine, and even find healthcare providers. Empathetic designs can increase both the usability and accessibility of these portals.

The Context of Empathetic Design

Empathy is about understanding the feelings of others and remaining sensitive to them. When considering UX design, empathy is about creating user interfaces that cater to users’ emotional and cognitive needs. Within healthcare contexts, people’s emotions can get intense. The stakes are often enormously high. Life-and-death situations are not uncommon. An empathetic design can mean a smooth, comforting interaction instead of one that frustrates the patient. Read More

12 Important User-Interface Design Guidelines

December 4, 2023

A product or service’s user interface (UI) is the doorway to the digital experience it offers. Therefore, creating user-friendly interfaces is crucial for any company that has a digital presence. Whether a company is designing a Web site, mobile app, or desktop application, following the rudiments of UI design is essential to its success.

Follow the UI design guidelines that this article provides to ensure that users will be able to interact with user-interface components seamlessly. This, in turn, would enhance the user experience, result in user satisfaction, and contribute to business success. By following the twelve essential UI design guidelines that this article outlines, you can make your user-interface designs stand out. Read More

November 20, 2023 Edition

Navigating the Intersection of Brand Strategy and User Experience

November 20, 2023

Ensuring the compatibility of your user experience and your brand’s potential users is the key to accessing and dominating a targeted market successfully. Historically, despite their having a strong brand image, bad user experiences have ruined several renowned businesses. Two examples of poorly done branding and marketing practices can provide better clarity.

The goal of Snapchat’s redesign in 2018 was to attract a wider audience and, thus, satisfy advertisers. But the design merged friend’s stories with publisher’s content, leading to user confusion and frustration. The backlash was so intense that over 1.2 million users petitioned the company to restore the old design, forcing Snapchat to revert some of its design changes as its platform growth stagnated. Read More

Conducting a Content Audit to Improve Your Content

November 20, 2023

The practice of examining and rating a Web site’s current content is known as a content audit. Conducting a content audit can help you evaluate content quality, quantity, relevancy, and consistency, highlighting additional opportunities for improvement. A content audit can also help you identify obsolete, irrelevant, or erroneous content. This method is helpful in understanding content gaps and planning content-improvement initiatives.

To improve a Web site’s content, follow this process:

  1. Identify the existing content and consider its goals.
  2. Evaluate the content’s quality and relevance.
  3. Identify the content that requires changes or elimination.
  4. Verify the content’s accuracy and coherence.
  5. Create a strategy for adding new content and updating existing content.
  6. Consistently review and assess the content.
  7. Ensure that the content leverages search-engine optimization (SEO) and accessibility.
  8. Disseminate the content and evaluate the outcomes. Read More

How Developing Use Cases Helps in Designing User Interactions

November 20, 2023

As the development of new technologies brings more users online, the design of user interactions has become increasingly important to developers who aim to keep users engaged, deliver long-term value, and provide enriched experiences. A Web site that is easy to use, is appealing, and provides a positive user experience attracts and retains users, leading to conversions and, thus, contributing to business success, as Figure 1 demonstrates.

Use cases have become popular as Web sites have become more complex and require more planning. Today, use cases help developers understand what users need and determine whether the system they’re developing can meet them. Let’s see how use cases can be a game changer in enhancing user interactions. Read More

The Evolution of the User Experience: From Web to Wearables

November 20, 2023

The digital landscape has seen a remarkable transformation in the user experience. Over the years, the ways in which users have interacted with their devices have taken numerous twists and turns. The importance of adapting to these ever-evolving user interfaces cannot be stressed enough. To truly grasp the magnitude of this change, one must embark on a journey from the inception of the World Wide Web to the sleek wearables of today.

The Dawn of Digital: The World Wide Web

The early days of the Internet were uncharted territories. Web sites, in their infancy, had basic, sometimes clunky user interfaces. Navigating these early Web sites was more of an adventure, with each click perhaps leading to the unknown. While these sites served their purpose, they left much to be desired in terms of their user experience. Read More

Optimizing the Supply Chain: A Strategic Approach to UX Design

November 20, 2023

User-centric supply-chain systems are now essential for companies who want to give users a good experience. An effective UX strategy is crucial to achieving this goal.

The importance of UX design to the success of a digital product or service is becoming more widely acknowledged. User-interface (UI) design, a subset of UX design, focuses on designing a product or service that is aesthetically pleasing to its target audience.

Designing a supply chain with both the user experience and the user interface in mind ensures that everyone working within a supply-chain ecosystem will find it pleasing and easy to use. Together, UX design and UI design can help you deliver what users want. Read More