Publications :: Courtesy of InfoDesign
A relevant item of our FAQ.
“(…) the lack of strategy and integration is creating a new problem that continues to go ignored by many: poor user experiences and inconsumable content that never quite strikes that balance between business goals and user needs.”
(Jessica Negri ~ ethology)
Some (design) challenges are complex by nature.
“A complex system consists of numerous interacting agents and the interactions are key for the complexity, yielding unpredictable emergent behaviors and systems that are changing over time. Complex systems are always non-linear, which means that only because A resulted in B once it won?t necessarily do so the next time A happens. There?re no well-defined problems so solve, rather a problem space to act in, and there?s no such thing as right or wrong, only better or worse.”
Digital design for humans is taking their skills, competences, and capabilities into consideration, a lot.
“As the Internet becomes an increasingly embedded part of everyday life for many people, research on digital inclusion has been criticized. There are concerns about the lack of strong theoretical developments within the field and the limitations of the survey measures typically used in this research domain. In this project, we have aimed to address these criticisms through developing theoretically informed survey measures of people’s digital skills, engagement with the Internet, and the tangible outcomes this Internet use has in their lives.”
A longstanding and (still) happy marriage: design and systems.
“I think its significant that most large organizations have no formalized design processes, they have ? at best ? practices in different locations. Yes, the major product companies have UX teams, but I?d remind (anyone) that Google had a very marginal design practice until only recently. (…) So this question will keep coming up in systemic design. When value is delivered by creating collaborative engagements across stakeholders, we have to understand how they value and measure collaboration. Are the outcomes better projects and programs, better strategies and planning, faster time to delivery, making the right decisions earlier? There are ways to show these values, but we can?t measure everything. You want to measure what sponsors value most, and demonstrate how your practices delivered that value.”
A mindset is just a start, first step. The journey is more important.
“The word that is repeated most often when describing Design Thinking is process. Design Thinking is not a job task you can start in the morning and be done with by lunch-time. Instead, Design Thinking requires much more planning, preparation and normal work than most people that participate in just the workshops realize. But the work that you put into the process will pay itself off in the end.”
Creating a model of the content world always must be systematic a.k.a. systems thinking.
“The most important thing anyone can do on a web project is find its nucleus. The core, that central piece of content around which everything orbits. Finding that reveals how all of the content fits together. It offers clarity to the relationships between the project?s content and the project?s vision, and will make your process far more successful.”
Let’s call it ‘inter- and intra-touchpoint experience design’ (i2TED).
“Design has become incredibly multifaceted in recent years, encompassing subfields such as interaction design, user experience design, customer experience design and service design, to name just a few. We discuss the skills gap that exists today, and open a conversation on how you could begin your career in this industry.”
Usability being a characteristic of a product in use. UX being a mental state of a person with a product in and after use.
“I’m a big fan of usability testing. It?s a useful tool, and one that all UX designers should have in their toolbox. But we need to see usability testing in a broader context and consider its strengths and limitations.”
“(…) one of those buzzwords.” OMG!
“Information architecture (IA) is one of those buzzwords you?ve probably heard before. It refers to the organization of the information on your website and how it all fits together. When planning your IA, involve users of your website in the process as soon as you can. In this article, we?ll discuss card sorting, a tried and true technique for doing just that. We?ll go through some practical tips for running a card-sorting session, and also cover some examples.”
Value is in the mind of the beholder.
“The value of credentialing in various occupations is well-known. We would never consider going to a physician who was not licensed. Similarly, we wouldn?t want our tax returns filed by an accountant who wasn?t certified. In addition, some everyday activities, such as voting, owning a car, or collecting money for charity, require proof of credentials by larger organizations before they can be legally performed. Yet there are fields, including user experience, that do not regulate the credentials of practitioners, even though bad practice could jeopardize human health and safety as well as individual, corporate, or organizational well-being. Bad practice also damages the reputation of the entire profession. Do we not regulate credentials because our profession is not perceived as that important, or because we lack professional definition and integrity sufficient to differentiate a competent UX professional from one who is not? And what is the value to hiring managers of the human factors, ergonomics, and UX certification programs that exist today?”
Events :: Courtesy of the Interaction Design Foundation