Publications :: Courtesy of InfoDesign
Design?s role is to bridge context gaps: Andrew Hinton on making context understandable, smart devices, and programming literacy
Each time, IA is falling off the table when technology or design have the loudest mouth. But in the end, IA provides new meaning, truth, and value.
“Information architecture has always been a critical part of creating great products and services, and many would argue that, until now, it hasn?t been given the attention or respect it deserves. The need for thoughtful IA is increasing as we enter the multimodal world of IoT. Whether you call yourself an Information Architect or Designer, you need to care about context.”
Every classification starts with the WhatIs dimension.
“(…) how can we, as UX professionals, design user experiences for different media or channels and achieve such success? We can achieve this by understanding the unique considerations for each channel and deciding what aspects of each channel we should take advantage of to enable us to create an optimal experience for each individual channel.”
From positive thinking and doing to happiness.
“The Positive Design Reference Guide focuses on the why, what and how of human experience – both in general, and in relation to design for well-being. The guide provides you with a quick entry point into the variety of theories that we believe can be relevant for well-being-driven design. It comprises 29 models, theories and frameworks, separated into two sections. The first section presents a collection of theories drawn from (positive) psychology, and the second section presents a collection of theories and frameworks drawn from (positive) design research.”
Intelligent content or smart content?
“Content that is both digital and data-driven is poised then to be highly dynamic. This means that the content can be adapted quickly and efficiently to exactly suit the needs of different users. It is fundamentally responsive, which is much more than simply adapting to different viewing dimensions. Intelligent content that is genuinely dynamic can be programmatically adapted to reflect specific product versions, to incorporate customer-specific details, and to take into account a user?s location and even background. It can be adapted to work optimally in different formats, themselves produced automatically.”
If CX is a journey, what’s the destination?
“The first step towards ensuring that customers are offered a delightful experience is to understand their purchase journey, from start to finish. Organisations must conduct a full evaluation to identify and understand the customer journeys by harnessing the power of data-driven analytics.”
Creativity, design and data. A trio to move forward.
“The unquantifiable riches of the creative process still have to lead design, but applying the right data at the right time is just as important to the future of design.”
After all the technology, we tend to forget the information. Info and Tech are brothers in arms.
“Along with leading to growth in the numbers of people doing information work, the increasing role of information in our contemporary society has led to an explosion of new information professions as well. The labels for these fields can be confusing and overlapping, and what does and does not constitute an information profession has become unclear. (…) The analysis makes possible the incorporation of popular new information disciplines into an overarching framework that includes pre-existing fields as well. The analysis provides a perspective that clarifies the relationships among the information disciplines as well as their relationship to other professional activities in society.”
I’m more into smart content. Smart as in CIA (CPU, Internet, and API).
“In very simple terms (…) intelligent content is an approach. Intelligent content is the approach of thinking through the way we structure (organize) and manage content ? so that it can be managed as a strategic asset.”
There was a time when CUI meant ‘Character-based User Interface’. That time has gone.
“I think it?s safe to say that, going forward, the majority of mobile UI designs will be based on the card UI paradigm. The next logical step is marketing professionals and ad agencies starting to embrace cards. The larger platforms are already embracing it. The card UI is set to be the next creative canvas for online content and will consequently also be the next big ad unit.”
When you have no design principles, you’re not knowing where you’re going in the design space.
“Applying the Jobs-to-be-Done theory, rather than creating archetypal customer personas, we try to understand what motivates customers to use Intercom and what jobs they are addressing with the product. This practical implementation of Jobs-to-be-Done helps us to create what we call a Job Story.”
Events :: Courtesy of the Interaction Design Foundation