Publications :: Courtesy of InfoDesign
Haven’t we learned, there’s only intersubjectivity.
“I don?t believe in absolutes. Things are rarely, if ever, absolute. Most things in life are not explicitly either/or. Black and white are just different shades of gray. Still, I often talk about dualities. For example, a topic I come back to a lot is the tension between creativity and productivity.”
You can’t design your way out of the bits holistically.
“Service design is singularly centered on the human experience. We call it the end-to-end journey, but the service itself is something that is a collection of all the journeys that can be taken through it. The service that you design on top of is a big picture. Holistic is the word we use, but what does that even mean, and how do you look at something holistically and then approach it holistically?”
Dieter was not a digital guy at all. But boy, did he do some design thinking for digital.
“The following is the eighth in a ten-part series exploring legendary industrial designer Dieter Rams? ten principles for good design as they relate to digital products.”
New, well not really. Since S. R. Ranganathan (1892?1972) we know about facets, for classication, search and find.
“In this article, we?ll present some of the test findings on this usability issue along with 3 ways address it, including a new sorting method, Faceted Sorting, which is related to (but should not be confused with) Faceted Search or Faceted Search Filters.”
I would call it the difference between the algorithms and the synapses.
“When websites prioritize search over navigation, users must invest cognitive effort to create queries and to deal with the weak implementations of site search. (…) Site search is vital and can save the day for those users who have well defined goals and a good understanding of the information space in which they are searching. However, if you?re considering pushing search on your site at the expense of navigation, think again. Navigation serves important functions: it shows people what they can find on the site, and teaches them about the structure of the search space. Using the navigation categories is often faster and easier for users than generating a good search query. Plus, many times site search does not work well or requires users to have a good understanding of its limitations.”
Different ways to define UX strategy with canvas or blueprint. A new #DTDT is born. We had a ‘There is no such thing as…’ before.
“UX strategy isn’t the blueprint, canvas, or definition you use. UX strategy is about the conversations you have and the alignment you achieve. As you start hacking your own approach to UX strategy, it’s good to remember two key elements: change and context.”
From journey to blueprint to touchpoint.
“With this post, we examine one of the primary tools of service design: the service blueprint. Today?s products and services are delivered through systems of touchpoints that cross channels and blend both digital and human interactions. The service blueprint is a diagram that allows designers to look beyond the product and pixels to examine the systems that bring a customer?s experience to life.”
Design for media is content-based. Design for interactions is feature-based. And everything in between. Like the late Bill Moggridge showed us.
“The way to really build an appropriate mobile experience is to review the nav on what?s important, where it?s important, where it?s relevant, where it creates value.”
Services and design, a happy marriage.
“You may not believe in reincarnation, but Shelley Evenson has had three lives. She?s been an academic, consultant, and an interaction design guru. Prior to joining Fjord, she was a Research Manager in Design and User Experience at Facebook and a Principal User Experience Designer and Manager for Microsoft. She was also an Associate Professor in the School of Design at Carnegie Mellon University. Throughout these lives, she?s had two strong love affairs: one with education and the other with technology.”
‘Document’ is so much better than ‘deliverable’ as a label. UX documents are information objects and need to be designed as such: comprehensive, attractive and understandable.
“Like all good usability professionals I?m sure that you?ve previously carried out usability testing on a design, or perhaps watched usability testing sessions taking place. But have you ever usability tested a document? Why not? In the same way that usability testing will give an indication of how usable and appropriate a design is, it can also do the same for a document.”
Events :: Courtesy of the Interaction Design Foundation