Publications :: Courtesy of InfoDesign
Designing the flow and the journey as a coherent experience.
“There are as many ways of doing Service Design and User Experience Design as there are design companies working in these fields. This makes it somewhat complex and perhaps pointless to define these design fields. I understand that this blogpost will be a subject of discussion, and I?ll therefore begin by saying that the description that follows is based on my own, professional experiences as to the differences and similarities between Service Design and User Experience Design. (…) I?ll describe the differences and similarities between service design and user experience design and how they can work in symbiosis to generate exceptional services, products, business models and customer experiences.”
So there must be a Gang of Four as well.
“The way we think about experience design and visual design is evolving. The digital environment is becoming increasingly more diverse, and experience design professionals need to adapt accordingly. Object-oriented design provides the toolset for user experience designers to face these challenges head-on.”
What else do you need to be convinced that Design has made it into The Enterprise.
“Companies of all sizes are recognizing that by taking a design-first approach to product development, they can improve profit. I recently sat down with Phil Gilbert, GM of design at IBM, to discuss how he is helping to lead the transformation to a design-first company within IBM. Adopting design as a key corporate asset may seem like a no-brainer, but for a company of more than 350,000 employees, it?s a massive undertaking. IBM hasn?t been quiet about its plans to hire 1,000 designers over the course of five years and embed design in product teams throughout the organization.”
Leadership is not only a personal talent but also a social one. Our field needs that as well.
“No matter your status or situation, whether director or loner, you are in a position to lead, to raise the bar in a place where it consistently sits lower than you think it should. As an in-house UX professional, I?ve formed and run UX teams for multiple companies. As a consultant, I?ve worked with dozens of clients on hundreds of projects. Here?s what I?ve learned about how to get what you want. Most of these things can be applied whether you?re inside of a company or consulting for one, whether you?re a fledgling designer or a veteran leader. Note: This article will be leaving out the stuff about how to be a good UX?er in the first place, such as how to do good research, define strategy, track and analyze data and so on.”
Self-awareness is a great virtue.
“The purpose of this exam is an introspection for the benefit of our profession. I hope people undertake this test honestly in their hearts and let it serve as a guide for where they may wish to work on their profession in order to become less and less a charlatan and more and more a professional. For those who wish to hire UX professionals, I hope this quiz can also serve as a guide to ask questions that will lead you to a competent candidate. Let me just repeat what this paper is not: this paper does not single out any single company or person. I mean to accuse us all and almost without exception. There is no one company, organization or designer more culpable than another. My observations cover the work of many colleagues in many companies for whom I have not worked. So everyone should feel equally distressed.”
Always learn from the experienced experiences.
“A little over a year and a half ago, I was a UX intern with no idea what the heck was going on. I had a million questions about the field and desperately wanted answers and advice. I decided to start a podcast to pose these questions to some of my personal UX heroes. For the 18 months I’ve had the privilege of talking with some of the brightest minds in our field. I?ve bombarded them with questions from my perspective as a UX intern, and they?ve shared their wisdom with me. What follows are the pieces of advice that were most repeated on the show and that stood out most to me. I want to share them because they inspire me to become a better designer, and to be better rounded as a person.”
Getting hold of the messy concept of experience.
“When your organization?s goal is to differentiate on the experience, you must start every product-development project by defining the experience that you want people to have with your product or service. Companies that differentiate on the experience do not begin by defining feature sets. They first define a vision for the experience outcome that they intend to deliver to their users and customers. Only once your team fully understands the experience outcomes that you want users to have can you make good decisions about what features and technologies would optimally support that vision.”
Constraints are what defines your design space.
“Mobile smartphones come with inherent constraints: small screen, short sessions, single window visible at one time, and variable connectivity. But some of their features also present unique opportunities. Mobile-design principles reflect these limitations and strengths.”
Without facts based upon research you’ll end up with a lot of opinions.
“Truly understanding the feelings of our users has always been the dream of user experience researchers. Are they enjoying themselves? Are they frustrated? Are they genuinely interested and engaged? Understanding how a user truly feels in reaction to an experience can help us to optimize specific aspects of the experience to exude certain expressive states. We are entering a new age of insight that probes at the core of our users? experience: studying their emotions.”
On giants and shoulders.
“To give an idea of the scope of the demo, Engelbart demonstrated an early look at word processing, windowing, hypertext, and dynamic file linking, as well as using graphics in a computer program. It was also the first time many of the attendees had seen a mouse, although work on the mouse began in 1963.”
Events :: Courtesy of the Interaction Design Foundation