Publications :: Courtesy of InfoDesign
The experience movement is moving on. In all countries, industries and institutions.
“For years, the patient experience movement has continued to gain momentum. From a novel concept, there is an emerging consensus that the patient experience is a fundamental aspect of provider quality; one that complements established clinical process and outcome measures but is neither subsumed nor secondary to them. An increasing volume of research as encouraged by publications such as Patient Experience Journal show this to be true. As the expectation of a high-quality patient experience becomes the norm, these developments have brought us to what we call the patient experience movement moment and there is little doubt that the patient experience has become, and is poised to remain, a central concern in healthcare for many years to come.”
(William Lehrman PhD, Geoffrey Silvera MHA, and Jason A. Wolf PhD ~ Patient Experience Journal 1.2)
UX4E on a collision course with CX?
“You?re hired to design a product that has a guaranteed audience of 50,000 users, right out of the gate. Your clients have a dedicated support staff with a completely predictable technology stack. Best of all, your work directly improves the quality of your users? lives. That?s enterprise UX.”
Besides medical information, Tufte also showed the disaster with the Challenger (28 january 1986) was due to bad information design as well.
“(…) design and writing has the potential to make a real difference in regard to medical errors and that design, writing, and production of a medicine information leaflet can have a real positive effect on people?s health. The design of medicine information leaflets provides some interesting challenges because they might not be seen as a typical creative graphic design job. Just because they do not contain overly designed text or graphics, however, does not mean creativity is not needed, in fact creativity is usually lacking in leaflets typically produced.”
Learning from the essentials of Greek theatre allways helps any designer for experiences.
“The most successful UX professionals aren?t just good at the basic skills that their profession requires. They are well-rounded, self-aware, empathetic, problem-solving beings. Mastery of these soft skills sets a person apart and makes the difference between being employable and being exceptional. The thing is: many people haven?t really received training to master these skills. There aren?t that many classes that can teach you these skills. But any person who has trained in theater knows that everything you do in theater helps to foster the development of the whole person. And this is how theater has been the making of me as a UX Designer.”
Nothing wrong with abstract words as long as the thinking behind it is clear.
“B2B sites and other sites with specialized content that targets professionals or enthusiasts should use their audiences? jargon to communicate more precisely and professionally.”
Data can provide evidence for design decisions.
“Today, the agenda of business is being defined by these two forces: massively available information and new models of individual engagement. In fact, experience design is rapidly becoming a de facto element in contemporary business strategy.”
Start with five, then another five, then another five, and then…
“User experience is becoming an increasingly popular feature of the digital landscape. But as digital marketers, we don’t always have a clear view of what it is, and how it impacts our work.(…) In this article, I’ll brief digital marketers on some of the fundamentals of user experience, and how it impacts their work.”
(Kristin Low ~ Mashable)
Great to see former Vivid Studios director Nathan evolving along.
“All value only emerges in the context of a relationship and the best value lies beyond the qualitative kinds taught to businesspeople (like price and performance). The opportunity to create the most and best value, over the long term, requires us to understand qualitative issues that drive decisions, meaning, and satisfaction. In this way, service design can strategically drive value in businesses (and even NGOs).”
The older you get, the more you see from the iceberg.
“To develop user experience insights and skills, define how many hours you should spend observing actual user behavior each year. Junior staff need more hours; senior people can get by with fewer annual user-exposure hours.”
Experience as the design holism for humans.
Interview with Claire Rowland: “You can?t treat it as making a single device or making an app; if you do those things in isolation, you may do them individually very well, but you?re not necessarily going to come up with a great overall experience.”
Events :: Courtesy of the Interaction Design Foundation